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User Experience Monitoring for Service Providers

Your connectivity and cloud services are the foundation of the digital services of your customers. Monitoring how you support them in delivering an outstanding digital experience to their internal users and customers is key to your success.

Connecting your customers to the cloud

Beyond private connectivity (MPLS) and internet access, connectivity services have been refocused to provide access to cloud services and SaaS applications. Multiple types of connectivity services (SDWAN, Direct Internet Access and specialized cloud connectivity providers) support the best possible cloud access to customers. It is no longer about the performance within your network, but also the end to end performance from your customer’s network to the cloud through your network infrastructure.

The Challenges

App performance at the cloud age! 

Your customer’s requirements at the cloud edge go beyond the boundaries of traditional network performance. It is no longer about measuring performance within your network but addressing the customer’s requirements in connecting users, customers and clouds.

Connecting your customer’s app to internet

Your connectivity and your cloud services also support the digital services of your customers and allow the connection between their customers to their applications through the internet. How reachable your network and your cloud platform are will drive the success of their digital initiatives. As a CSP, your BGP policy, peering / transit agreements and the BGP rules of all other operators with regards to your autonomous system(s) will have a direct impact on the digital experience of their applications.

Multi-cloud connectivity

Connecting multiple applications, optimizing the economics, addressing multiple regions, avoiding vendor dependency, leveraging the best Platform as a Service / SaaS offerings: there are many reasons to deploy your infrastructure across multiple clouds.
To deploy that strategy, your customers must deploy the right solution to ensure their multi cloud connectivity delivers the right performance, flexibility and security.

What will Hortium EUX offer?

Unlike traditional NPM and APM solutions, Hortium EUX has been designed for cloud native applications and services. Your team regains control on SaaS applications and cloud native applications.

what’s at stake?

Cloud connectivity + reachability

Connectivity and Cloud Service Providers (CSP) provide the backbone for the digital transformation and business development of their customers

  • SaaS already delivered
  • Adopted a digital-first strategy
  • Companies are utilizing a multi-cloud strategy

71% of companies stated that SaaS was deployed in their organizations. SaaS is the foundation of most companies to ensure collaboration and business productivity among their teams. The quality of the connectivity to your customers key SaaS / Cloud Service Providers is a key success factor to guarantee employee productivity and the proper SaaS applications operations.

88% of all companies have already adopted a digital-first business strategy or plan to do so. The digital transformation of your customers’ activities requires that their applications are reachable to all their customers and partners with the best possible digital experience: in an omni-channel environment, it has become a crucial part of customer experience and a factor to acquire and retain customers.

Over 81% of companies are utilizing a multi-cloud strategy, commonly including a hybrid cloud model consisting of both public and private clouds. Running a multi cloud / hybrid cloud strategy is not possible if the network infrastructure connecting the different clouds does not allow applications to perform to deliver the right performance to their users

What your customers require

Isolate performance contribution of each element on the digital path

Identify the source of performance loss on the path from users to cloud to respond and optimize.

Understand the impact of your route and the reachability of your services to your customer’s digital resources

A significant part of the access to the applications hosted by your customers will transit through the Internet and public networks. You will need to monitor:

  • The network performance from your service to other edge where the strategic assets of your customers are hosted(partners, CSPs, SaaS platforms)
  • How reachable your service is from your customer’ users (i.e. from where they are connecting from).

End to end performance measurement of actual user interactions

Measure beyond your own network and your SLA. Provide service visibility on the end to end circuit: from your customer’s premises, through your network and third party circuits as well as inside the cloud service provider’s network.

Customer to cloud and back again, cloud to customer

The network service which is the most targeted by monitoring efforts is the circuit that supports the access of users to the clouds. Nevertheless due to hybrid cloud and multi cloud strategies, the flow matrix is getting more complex: connections from the cloud to on premise workloads and from one cloud to another cloud are becoming critical.